Shipping policy

Shipping within the Netherlands:

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Time: Standard shipping takes approximately 1-3 business days.
  • Shipping Cost: We offer a flat rate of €4,25 for all domestic orders. 
  • Carriers: We use PostNL for all domestic deliveries. A tracking number will be provided once your order has shipped.

Shipping within Europe:

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time: Delivery typically takes 3-7 business days, depending on your location.
  • Shipping Cost: Shipping costs to European countries are calculated at checkout based on your location and the weight of your order.
  • Carriers: We use reliable carriers like PostNL and local delivery partners. A tracking number will be provided for your convenience.

International Shipping (Outside of Europe):

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time: International shipping typically takes 7-14 business days depending on the destination and customs processing.
  • Shipping Cost: Shipping rates to international destinations vary. Shipping fees are calculated at checkout based on your location, weight, and the shipping method you choose.
  • Carriers: We partner with international carriers such as PostNL, DHL, and UPS for reliable delivery. Tracking information will be provided.

Customs, Duties & Taxes:

  • For international orders outside the European Union, please note that customs duties, taxes, and import fees may apply upon arrival in your country. These are the responsibility of the customer and are not included in the shipping cost.
  • We recommend checking with your local customs office for information regarding any additional charges before placing your order.

Order Tracking:

  • Once your order has been shipped, you will receive an e-mail with a tracking number. You can track your order via the carrier’s website for real-time updates on your shipment’s status.

Delivery Issues:

  • While we strive to ensure timely deliveries, we are not responsible for delays caused by weather, customs, or other external factors.
  • If your order does not arrive within the expected timeframe or if you have any issues with your shipment, please contact our customer service team at info@sacral-studios.com and we will assist you in resolving the issue.